Privacy Policy

Privacy Policy



Eurofire Systems Ltd are committed to protecting and respecting your privacy.  This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).


Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller. Data subject – Personal data and special categories of personal data.
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address.  Online identifiers include IP addresses and cookies.
Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Who are we?

Eurofire Systems Ltd is the data controller.  This means we decide how your personal data is processed and for what purposes.

The purpose(s) of processing your personal data
We use your personal data for the following purposes:
• To provide our services to you
• To contact you about our services
• To maintain our own accounts and records

The categories of personal data concerned
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
• Name & address
• Email address
• Phone numbers
• Keyholder names and numbers (if applicable)
• Financial/account information for direct debits or standing orders (if applicable)
• Recorded audio of telephone conversations (where applicable)
• Recorded video footage from CCTV cameras (where applicable)

What is our legal basis for processing your personal data?
Our lawful basis for processing your general personal data will include at least one of the following: Consent of the data subject from our GDPR compliant consent form.
Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract e.g. Installation, maintenance, monitoring or response of our services.
Processing necessary for compliance with a legal obligation Financial, invoicing, keyholder/PSNI response.
Processing necessary to protect the vital interests of a data subject or another person.
More information on lawful processing can be found on the ICO website.

Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared with Eurofire System Ltd employees to facilitate us in providing our services to you.
All Eurofire Systems Ltd employees are vetted and have undergone security screening in line with BS:7858. Where necessary and in order to provide the required services (examples include but are not limited to monitoring, keyholding or police response) your contact details may be shared with specific third parties, such as our alarm receiving centre or emergency services, to enable the provision of our service.

How long do we keep your personal data?
We keep your personal data while either a contract exists or while you continue to use our services on an ongoing basis.

Providing us with your personal data
You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so may prevent us from providing any of our services to you.

Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on our web page and, where appropriate, notified to you by e-mail.

How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on 028 9448 8326 /